We thrive on providing each and every client who walks through the doors the best possible service we can offer. We know that your hair is important to you, and your happiness as well as your hair's integrity is our number 1 priority. The below policies are to ensure your experience and expectations are met each returning visit.

We Require a card on file to reserve any salon appointments.

* We cannot accurately quote or consult either online or over the phone
 
* We do not issue refunds. If you are unsatisfied with your hair, we would love to make adjustments for you within 10 days of your original service.

* We CANNOT perform any redo services if you or another stylist makes adjustments to your hair

*Your color, keratin or extensions service will only be guaranteed if you invest in the recommended products directly from our salon.

* Some complex or corrective color services may require multiple visits/services to achieve. Your stylist will tell you directly if your goal cannot be achieved in one visit.

* No color service can be guaranteed if there is any at home/ “box color” present due to the inconsistent nature of these colors.
 

*Additional guests/children may not be permitted on the salon floor without a scheduled service of their own

* Please note our cancellation policy for all cancellations or rescheduling of appointments. We ask that you make changes or reschedule 48 hrs prior to your original service
 

• Cancellations within 48 hours may be charged $50

   

• Same day cancellations may be charged up to 50% of the service that was scheduled to be performed will be charged to the card on file.

   

• No call/ No Shows will be charged 50% of scheduled service and prepayment of future appointments may be required to schedule ahead.  
   

• In the event of multiple cancellations/no show, we reserve the right to decline pre-scheduling any new services and recommend same day scheduling if available.

   

   

   

  STORE RETURN POLICY

  
  Boutique clothing or hair care products
  
  Hair care Items are non-refundable 
   
  If for any reason you do not love your purchase, you have 14 days to exchange or return for store credit.  We cannot issue refunds back to your original method of payment.  Receipt must be present and merchandise must be returned in original condition (unworn, unwashed, unaltered) with original tags attached. Store Credit never expires
  
  *FINAL SALE ITEMS*
  
  The following items are Final Sale and may NOT be returned at anytime:
  Sale Items 
  Gift Cards 
  Accessories (hats, scarves, jewelry) 
  Candles      

Thank you so much for choosing 

Hello Lovely to be your Salon home!