Hello Lovely Salon & Boutique Policies

An Outstanding Experience

We thrive on providing each and every client who walks through the doors the best possible service we can offer. We know that your hair is important to you and your happiness as well as your hair's integrity is our number 1 priority. The below policies are to ensure your experience and expectations are met each returning visit.

We Require a card on file to reserve any appointments.

* We cannot accurately quote or consult either online or over the phone
 
* We do not issue refunds. If you are unsatisfied with your hair, we would love to make adjustments for you within 10 days of your original service.

* We CANNOT perform any redo services if you or another stylist makes adjustments to your hair

*Your color, keratin or extensions service will only be guaranteed if you invest in the recommended products directly from our salon.

* Some complex or corrective color services may require multiple visits/services to achieve. Your stylist will tell you directly if your goal cannot be achieved in one sitting.

* No color service can be guaranteed if there is any at home/ “box color” present due to the inconsistent nature of these colors.

* Please note our 48 hour cancellation policy for all cancellations or rescheduling of appointments.

• If 48 hours (2 business days) notice is not given, the card on file will be charged $50

  
  

• If appointment is canceled within 24 hours 50% of the service that was scheduled to be performed will be charged to the card on file.

  
  

• No call/ No Shows will be charged for the entire amount of service scheduled.

  
  

• In the event of multiple cancellations/no show, we reserve the right to decline pre-scheduling any new services and recommend same day scheduling if available.

  
  

  
  

  
  

  
  

  Returns/Exchanges on boutique clothing or hair care.   

  if for any reason you do not love your purchase, you have 14 days to return for store credit.  We do not issue refunds back to your original method of payment.  Receipt must be present and merchandise must be returned in original condition (unworn, unwashed, unaltered) with original tags attached. Store Credit never expires.

  
  

  *FINAL SALE ITEMS*

  The following items are Final Sale and may NOT be returned at anytime:

  Sale Items 
  Gift Cards 
  Intimate Apparel (bralettes, underwear) 
  Accessories (hats, scarves, jewelry) 
  Candles

  STORE RETURN POLICY

  You have 14 days from the date of purchase to return your item for store credit. Merchandise must be returned in original condition (unworn, unwashed, unaltered) with original tags attached and original receipt.  Item may be exchanged or returned for store credit.

        

  
  

  Thank you so much for choosing 

  Hello Lovely to be your Salon home!

Consultation

**All PRICES ARE STARTING PRICES**

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Your stylist will spend 15-30 minutes (prior to your service)

going over any inspiration photos to help a plan and provide professional recommendations and realistic expectations for your services.

A quote of investment will be provided before the start of each service, which we base off of the time/intricacy of your service and amount of color product needed to achieve desired results.

We will always try our best to provide the most accurate cost of investment, though pricing can be affected from time to time if the service becomes more intricate or requires more color product than originally anticipated.

"Make today Lovely"

Contact Us!

*For appointment inquiries*
Please leave your contact number, services you are inquiring about (what type of color service if you are requesting color services) and general days and times that work best for you so that we may provide an accurate and quick response. 

5010 Gate Parkway unit 3

Hellolovelyjax@gmail.com

904-646-0970